Running feedback triage alone works fine when you're small. Then you take a weekend off, come back to 40 unread submissions, and spend Monday catching up instead of actually doing anything about them. At some point, keeping the whole thing in your head stops making sense.
That's what the Team section is for.
Why you can't do this alone forever
Feedback doesn't pause when you're busy. Customers submit on evenings and weekends. Urgent issues land while you're on vacation. If you're the only person checking the dashboard, you're the only person who can catch something before it turns into a real problem.
Add one more person and the single point of failure is gone. Add a second with a defined role and you basically never have a coverage gap.
The three roles
Feedbaxster has three roles: owner, manager, and staff. They're not interchangeable.
Owner is whoever set up the account. One per business. The owner can invite new members, assign their roles (manager or staff, not owner), change a manager to staff or back, and remove anyone who's left. The owner role itself can't be reassigned through the dashboard.
Manager handles the day-to-day team logistics: inviting new members, removing staff or other managers, cancelling pending invites. Managers can't change anyone's role, and they can't do anything to the owner's account. Give someone manager when you'd trust them to bring in a new hire, but not necessarily to run the whole thing.
Staff is for people who need to see and respond to feedback. They can't invite anyone, remove anyone, or touch roles.
When you're deciding: keep owner, give manager to whoever you'd trust to expand the team, and put everyone else on staff.
How to invite someone
Go to Team in the dashboard sidebar. Click "Invite Member" in the top right, enter their email, pick a role, and send.
They get an email with a link. If they already have a Feedbaxster account, accepting it adds them immediately. If they're new, they sign up first, then land in your dashboard.
After they accept, they appear in the team table with their role and join date. Pending invites sit in the same table with an "Invited" badge until accepted or cancelled.
Mistakes people make
The most common one is giving everyone manager. If you're adding a barista or front-desk person to see feedback from their location, staff is right. Manager makes sense for a shift lead who might need to bring in seasonal help.
The second is forgetting about people who've left. Their account stays active until you remove it. Find them in the team table, open the actions menu, remove them. It takes about ten seconds and it matters.
Third: assuming staff is read-only. Staff members can respond to customer comments. If your team doesn't know that, you're leaving the most visible part of the feedback loop unused. Someone who left a complaint and heard back is more likely to give you another shot than someone who heard nothing.
Last: letting pending invites pile up. If someone hasn't accepted after a week, they missed the email. Cancel it, send a fresh one, or just tell them directly to check their inbox.
Before you send the first invite
Tell the person what they're being added to. "Here's the dashboard, here's what you're looking at, here's what I want you to do with it" takes three minutes and saves a lot of "wait, what am I supposed to do here?" later.
Head to your Team dashboard when you're ready to add someone.